CUSTOMER SATISFACTION

Overall, how would you rate your experience with us?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Fermel technical staff are well trained.
Fermel technical employees adhere to the professional standards of conduct.
Overall, I am satisfied with Fermel’s technical employees.
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Fermel’s account manager is knowledgeable and professional.
Fermel’s account manager is making a positive contribution to our business.
Overall, I am very satisfied with Fermel’s account manager
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Fermel’s support staff are well trained.
Fermel’s support staff act in their client’s best interests.
Overall, I am very satisfied with Fermel’s support staff.
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
This product is exactly what is required.
I am happy that we bought this product.
Based on the experience with the product we are likely to purchase this product again.
Based on the experience with the product I will recommend the product to a colleague.
Based on the experience with the product, it is better than other brands of similar products.
The product performs as per expectations at time of purchase.
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
I am satisfied with the appropriateness of the documentation supplied with the product.
I am satisfied with the quality of the documentation delivered with the product.
I am satisfied with the accuracy of the documentation of the product delivered.
I am satisfied with the usability of the documentation provided.
Overall, I am satisfied with the documentation provided.
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
The procurement of parts is easy and all information pertaining thereto is readily available.
Fermel normally delivers the parts within the time these are required.
Parts are competitively priced.
Repairs to sub-assemblies are completed timeously.
Repairs to sub-assemblies are completed within my expected time- frames.
Pricing for repairs of sub-assemblies is competitively structured.
I am satisfied with the quality of workmanship with sub-assemblies.
Overall, I am satisfied with Fermel’s spare parts provision.
Overall I am satisfied with Fermel’s sub-assembly repair program.
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